It may occur that the cooktop does not function or does not function properly. Before calling for assistance, let’s see what can be done. First of all, check to see that there are no interruptions in the gas and electrical supplies, and, in particular, that the gas valves for the mains are open.

The burner does not light or the flame is not uniform around the burner.

Check to make sure that:

The gas holes on the burner are not clogged；All of the movable parts that make up the burner are mounted correctly；There are no draughts around the cooking surface.

The flame does not stay lighted on the model with the safety device.

Check to make sure that:

You press the knob all the way in； You keep the knob pressed in long enough to activate the safety device； The gas holes are not clogged in the area corresponding to the safety device.

The burner does not remain on when set to “Low”.

Check to make sure that:

The gas holes are not clogged；There are no draughts near tire cooking surface；Tile minimum has been adjusted correctly (see the section entitled, “Minimum Regulation”).

The cookware is not stable.

Check to make sure that:

The bottom of the cookware is perfectly flat；The cookware is centered correctly on the burner or electric hot plate；The support grids have not been inverted.

If, despite all of these checks, the cooktop does not function properly and problem persists, call the nearest.

Is there a problem?

Order Processing: After your payment is authorized and verified, we will start processing your order and this process can take from 1 to 2 business days, so please be patient with us. If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

Carrier: UPS/FedEx/USPS. Delivery Timescale: More than 90% of orders arrive in 10 business days after despatch.

FREE RETURNS on all orders!
The following conditions must be met:

1. Items must be returned within 30 days after the purchase date.
2. Items must be unworn, undamaged and in original packaging.