More questions from our customer, if you meet the same issue, please follow the below steps. Any problems, let us know.

Q1: WATER OR STEAM DO NOT COME OUT

A1: Espresso machines may encounter issues with water or steam not coming out due to air blockage, please follow the instructions below to operate the machine.

(1) Click the on/off button to switch on the machine. (2)Click the coffee button and let the water flow out of the brewing head for a while, after that, click the coffee button again.This step will help to expel air from the coffee line and will help to clean the brewing head. (3)Please rotate the Steam Dial to the MAX position and wait until the air is released and water starts to flow. Allow the water to flow for about 20 seconds, then turn off the Steam Dial.This step will help to discharge air and unwanted condensate from the steam pipes. (4)Press the Steam button, when the Steam button stop flashing, rotate the Steam Dial for the machine to operate normally.

Q2: HOW TO CLEAN THE MACHINE

A2: All parts should be cleaned by hand using warm water and a gentle disk washing liquid, Do not use abrasive cleansers, pads or cloths which can scratch the surface, Do not clean any of the parts or accessories in the dishwasher.

Q3: LOUD NOISE WHEN USE THE MILK PITCHER

A3: The correct method is to lower the milk pitcher so that the steam wand’s nozzle tip is slightly exposed above the milk surface, allowing air to enter the milk. This technique will prevent excessive noise while frothing.

Q4: WOULD LIKE A HOTTER CUP OF COFFEE

A4: (1)Place cups in the hot cup area before making coffee. (2)Before attaching the portafilter, let the brewing head run out of the water for a while. (3)Soak the portafilter in hot water, or attach the portafilter and let the water from the brewing head run.

Strong Milk Steam Forther

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1. Items must be returned within 30 days after the purchase date.
2. Items must be unworn, undamaged and in original packaging.